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Troubleshooting Your Ringtone Download
File Size Issues
When you click the Download Now option to commence the download of your
ringtone, if you get one of the following error messages or warnings:
Error 413: page cannot be displayed.
The requested page cannot be displayed
Error 1015: Invalid content type
Page not available
Insufficient memory
Not enough memory
This is typically indicates that the file
size of the ringtone you are trying to download takes up more memory than
your phone can handle either for one track or for all tracks that are
stored on the phone. To resolve the problem try any of these things:
1. Download a shorter version of the song (i.e. set the length to, say, 20
seconds). This will result in a smaller file size. If the 20 second version
works, then download it again, increasing the length, until you hit the
limit of what your phone can handle.
2. Download a lower fidelity version of the song; the lower the fidelity,
the smaller the file size, so it takes up less memory.
Mobilizone Login Failure
If you can surf to audiosparx.net on your mobile phone but when you try to
login the site tells you that your login is invalid, the reason is that on
some few phones, the form variables passed in the login process do not pass
properly. Try this alternate login URL on your phone:
audiosparx.net/login2
Or if that does not work, you can try to force a login by surfing directly
to the following URL on your phone:
audiosparx.net/default.cfm/u.username/p.password
where "username" should be replaced with your actual audiosparx username and
"password" should be replaced with your actual password. After doing
this you should be able to proceed and download any ringtones you have
purchased.
For other problems please
contact our
support group.
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