Knowledge Base Article: KB3923
Topic: FAQ - RadioSparx - Website Player, R-Box Pearl, RS-PLAY, and Playback Issues

Title: Google Chrome - Playback Problem on Mobile Platforms

Last Reviewed: Aug 10, 2017

Google Chrome - Playback Problem on Mobile Platforms

For mobile platforms including mobile phones and tablets, the Chrome browser behaves in a manner that attempts to conserve data usage in order to help mitigate data overrun charges.  This creates a negative impact on the RadioSparx website in that it requires an additional "user gesture" (i.e. finger touch or mouse click) on the audio player to cause the music to commence play after selecting a station.  To overcome this problem and cause the audio to commence play immediately as soon as you click a new station, do the following:

1.  Open Google Chrome and in the URL address field enter the following and hit enter:  chrome://flags

2.  The next step may vary depending on whether you're using a desktop or mobile version of Google Chrome.

DESKTOP - Scroll down near the bottom of the screen to the Autoplay Policy field, or alternately use the FIND option under the browser control option in the upper-right corner of the browser and search for "autoplay policy".  Change the setting to "No user gesture is required".   The setting is saved immediately as soon as you make the change, so then simply close the browser tab.

MOBILE - Click on the 3 dots in the upper-right corner of the browser and then select the "Find on Page" option.  Type in "autoplay" and you should then see the "Gesture requirement for media playback".  Click on the "Disable" link below within this option.  For mobile browsers you will need to click the "Relaunch" button at the bottom and the browser will then reload.

3.  Continue using the RadioSparx website and now stations should play correctly when you click on them without requiring any further user intervention.


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