Knowledge Base Article: KB3720
Topic: FAQ - RadioSparx - General Issues and Questions

Title: Privacy Policy of RadioSparx


Last Reviewed: Apr 08, 2015
Keywords:

RadioSparx Privacy Policy

We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly. This notice describes our privacy policy.  By visiting us, you are accepting the privacy policy described below.


1.  What Personal Information Do We Collect and Save?

Information You Provide -  We receive and store information you enter.  For example, when you search for or buy service here, or when you supply information such as your address, phone number or credit card.  You can choose not to provide certain information, but then you might not be able to take advantage of some of our website's features.  We collect and save the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our website, and communicating with you.  

IMPORTANT:  We also retain in perpetuity any custom playlists, custom schedules, or custom ads you may configure or upload to the site within your account.  Any custom playlists you create are owned by us and may be used or re-used by us for any purpose at any time. We do not delete this information and it will not be deleted upon request by you.
   
Cookies - Like many websites, we use "cookies".  Your browser will automatically store one cookie that allows us to recognize you and to provide you with a customized shopping experience.  And most importantly, the cookie is what maintains your "logged in" state once you register and sign in to the site.  If you delete our cookie from your browser, you will no longer be logged into our website.

Other Information - Every computer has an IP (Internet Protocol) address.  IP addresses of computers used to visit this site are noted.  In addition, we automatically collect other information such as your browser types, operating systems, and the URL addresses of websites clicked to and from this site. 



2.  How Do We Use Your Information?

Providing Service - We use your information to track your subscription service, to ensure that you receive the music subscription service you may have purchased.  We operate multiple different web sites which all share a common database, hence information you enter on one web site will be available for your immediate use on the other web sites as applicable.  This includes client sign-in account information, credit card information, shipping information and various other relevant information.
  
Agents - We employ other companies and individuals to perform functions on our behalf. Examples include processing credit card payments and paypal payments. They have access to only your personal information as needed to perform their functions, but may not use it for other purposes. 

Special Offers - We may send you special offers from time to time, unless you choose to opt-out of receiving such offers.  Please see the opt-in/opt-out selection at the end of this policy.
  
Business Transfers - As we continue to develop our business, we might sell or buy other companies or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that we are acquired, your customer information will be one of the assets transferred to the new owner.

Law Enforcement - If we receive a lawful court order to release account or other personal information then we will comply with the law.  We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
 
Internal Reference - The information we collect and save is used for internal reference purposes, to administer our business operations in a proper manner.  We do not delete your information, and you can not request to have it deleted from our system.  We retain it forever for internal reference purposes, in case we need to research a transaction or some other activity on our web site.

 

3.  How Do We Protect the Security of Your Information?
 
SSL Encryption - We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. 

Data Encryption - We use encryption to protect your information contained in our customer list. 

Firewall - We use a firewall to protect against unlawful intrusion. 

Limited Access - We limit access to your information on a need to know basis. 

Secure Data Transmissions - We transmit the your credit card number to the appropriate credit card company during order processing. 

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. 
No system can guarantee absolute security, just as the finest lock can not guarantee physical security.  However, we take every reasonable precaution to assure that your data is secure.


4.  Your Choice:  Opt-in or Opt-out

It is your choice whether to receive newsletter emails or special offers from us about sales promotions and new features that we add to our site. By default, newly registered clients are opted-in.  During registration, to not receive the emails, please opt-out.


5.  Children

We do not sell products or services to children. If you are under 18, you may use this site only with involvement of a parent or guardian.


6.  Other Websites

Various Web sites may be linked to from this site.  If you click through to another web site, your privacy depends on the policy of that site.  We strongly urge you to check their privacy policy.  Not all sites guarantee that they will not share your personally identifiable information with others.  You may also wish to consult privacy guidelines such as those recommended by the Online Privacy Alliance (www.privacyalliance.org).


7.  Contact Us

If you ever need assistance with the features, products or services offered on this web site, please contact via the "Contact Us" under the Help Menu on the top site navigation controls, or under the "Site Navigation" option on our mobile site.  We will be happy to assist you. 


8.  Reserved Rights

We reserve the right to modify this policy in the future.

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