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Knowledge Base Article: KB4201 |
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| Topic: FAQ - Payment Problems and Solutions | |||
Title: Invoice Payment Failed - Declined: 10069-Payment could not be completed due to a sender account issue |
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| Last Reviewed: Dec 16, 2021 | |||
| Keywords: Error 10069 Payment declined | |||
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Invoice Payment Failed When a client attempted to make a credit card payment their payment was rejected and a message like this appeared: The reason it mentions PayPal is simply because PayPal is the credit card merchant account service provider for the AudioSparx family of websites. According to PayPal, a 10069 error can mean one of two things: 1. That the transaction was attempted to many times within a particular time period (i.e. a so-called "velocity" error). 2. That for whatever reason(s), PayPal's system determined the credit card was too risky to process a payment transaction for. There are a few possible solutions: 1. Wait and try the transaction on the next day or if on a weekend, by Monday. 2. The client can select PayPal as the payment method on our website (for our invoice), and then when they are redirected to the PayPal website, there they should select credit card as the method to fund the payment and enter their credit card information in the PayPal site. The PayPal site will then likely process the payment successfully and the user will be redirected back to our website automatically. If they client needs to download a track, they should go to their Download Zone (under MyAccount). 3. The client can call PayPal on the telephone to discuss the reason why PayPal blocked their payment attempt. PayPal may be able to validate the credit card security information via the voice call and then approve the payment in real-time. The client should then -- while still on the phone with PayPal -- attempt to complete the payment at the AudioSparx or RadioSparx website and it should go through immediately. PayPal Customer Support Sat/Sun: 6AM-8PM Pacific Time For US-based Callers: (888) 221-1161 Outside US: 1-402-935-2050 ---
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