Knowledge Base Article: KB1942
Topic: FAQ - Site Usage and Commerce Questions

Title: Tracks just purchased not appearing in Download Zone


Last Reviewed: Oct 30, 2009
Keywords:

Q: I just paid for one or more tracks, why are they are not appearing in my Download Zone? A. This is typically caused by a browser cache problem, typically observed with Microsoft Internet Explorer browser with improperly configured caching and page retrieval settings. To solve the problem, do the following:
1. Reconfigure your browser to check for new versions of each stored web page every time you visit the page (this is important for database-driven dynamic sites such as AudioSparx). To do this in Internet Explorer, on the browser's menu click on Tools, Internet Options, then under Browsing History (on first tab) click on "Settings". Select the option at the top for "every time I visit a web page" and then save the change.

2. Increase your browser's cache size. To do this for Microsoft Internet Explorer browser (version 7), click on "Tools", then "Internet Options". On the General tab, under the Browsing History option, click on the Settings button. Under the "disk space to use" option, increase the amount of disk space used by 50MB or more. 3. Clear your browser's temporary Internet files to free up space in your browser's cache for more files. To do this in Internet Explorer 7 browser, on the browser's menu click on Tools, Internet Options, then under Browsing History (on first tab) click on "DELETE". Proceed to delete "files". Then close your browser and then re-open it.

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