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Knowledge Base Article: KB2092
Topic: FAQ - Client-Side Usage Questions

Title: How to clear web browser's cache for any browser


Last Reviewed: Jun 23, 2012
Keywords: full cache, clear cache, clear browser cache, full browser cache, browser cache is full

How to clear web browser's cache for any browser

Sometimes as clients visit our web site and try to use the software features on the site, including logging in, purchasing tracks and so forth, they experience a frustrating problem that is caused by their browser's cache being full or caching outdated information.
  

What is the Browser Cache?

Browser cache is simply the space on your computer's hard drive that holds temporary files that are downloaded to your computer as you surf the web.  A browser's cache can get full when insufficient hard drive space has been allocated for the cache, or the cache clearing policy configured for your browser is not clearing filled cache in a timely manner, eventually causing all allocated disk space for the cache to get filled up or display outdated information.

Each time you access a file through your web browser, the browser caches (i.e., stores) it. Thus, the browser doesn't have to newly retrieve files (including any images on the page) from the remote web site each time you click the Back or Forward buttons. You should periodically clear the cache to allow your browser to function more efficiently.

This article will help you to clear your browser's cache.  If your cache is full or misconfigured, this can cause serious problems using web sites that have dynamic software features integrated into the web site.  Clearing your cache, or expanding its size, will solve full-cache problems immediately.  Below are instructions for the most commonly used browsers.  

  
Internet Explorer 9

  1.  Press the ALT key on your keyboard to reveal the top menu.
  2.  On the top menu, click on TOOLS, then INTERNET OPTIONS (at the bottom of the Tools menu).
  3.  On the first tab, in the Browsing History section, click the DELETE button.
  4.  Check only the "Temporary Internet Files" option, uncheck the rest of the options.
  5.  Click the DELETE button at the bottom and the browser will commence deleting your cached temporary internet file storage.
  6.  Click OKAY button at bottom to exit the Internet Options window.
  6.  Once it finishes, a bar will appear at the bottom of the browser informing you that the delete is finished.

  Also, for Internet Explorer, make sure the browser is configured to always retrieve the latest version of each web page.  Follow the steps here: 
    
 Configure Internet Explorer to always retrieve the latest version of a web page


Internet Explorer 8
  1.  From the Safety menu in the upper right, click Delete Browsing History... 
  2.  Deselect Preserve Favorites website dataCookies, and History, so that only Temporary Internet files is selected
  3.  Click Delete.

  Also, for Internet Explorer, make sure the browser is configured to always retrieve the latest version of each web page.  Follow the steps here: 
    
 Configure Internet Explorer to always retrieve the latest version of a web page


Internet Explorer 7
  1.  From the Tools menu in the upper right, select Internet Options.  If you don't see the Tools menu option, click the ALT button first.
  2.  Under "Browsing history", click Delete... .
  3.  To delete your cache, click Delete files... .
  4.  Click Close, and then click OK to exit.

  Also, for Internet Explorer, make sure the browser is configured to always retrieve the latest version of each web page.  Follow the steps here: 
    
 Configure Internet Explorer to always retrieve the latest version of a web page


Google Chrome
  1.  On the upper right, from the Tools menu (

Chrome Tools menu
 ), select the SETTINGS option.  The Settings screen will appear in a new browser tab.
  2.  At the bottom of the Settings screen, click on the "Show advanced settings..." link.  The advanced options will appear below.
  3.  In the Privacy section, click on "Clear Browsing Data" button.  The Clear Browsing Data window will appear.
  4.  For the first field, "Obliterate the following items from:", set it to "The beginning of time".
  5.  In the checkboxes further down, check only "Empty the cache".
  6.  Click the "Clear browsing data" button at the bottom.
  7.  The browser will clear your cache for your entire history.  When it finishes, the Settings screen will reappear.  
  8.  Close that browser tab by clicking the X for the tab.

Firefox 13.x
  1.  Press the ALT key on your keyboard to cause the top menu to appear.
  2.  On the top menu, click on the TOOLS option, then OPTIONS (at the bottom of the Tools menu).
  3.  In the Options window, click on the ADVANCED icon on the top right.
  4.  In the "Cached Web Content" section, click on the Clear Now button.
  5.  If prompted, confirm that you want to delete the cached content.
  6.  Click Okay button at the bottom to exit the Options window.


Firefox 3.5 for Windows 

  1.  From the Tools menu, select Clear Recent History... 
  2.  From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything
  3.  Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cache to clear cache). Click Clear Now.


Firefox 3 for Windows
  1.  From the Tools menu, select Clear Private Data... , and then select the items you want to delete (e.g., Cache).
  2.  Click Clear Private Data Now.


Safari

  1.  From the Safari menu, select Reset Safari... 
  2.  From the menu, select the items you want to reset, and then click Reset.


Firefox 3.5 for Mac OS X
  1.  From the Tools menu, select Clear Recent History... 
  2.  From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything
  3.  Click the down arrow next to "Details" to choose which elements to clear. Click Clear Now.


Firefox 3 for Mac OS X
  1.  In Firefox, from the Tools menu, select Clear Private Data
  2.  Select the elements you want to clear (e.g., Cache), and then click Clear Private Data Now.


Mobile Safari for iPhone OS (iPhone, iPod Touch, iPad)
  1.  From the home screen, tap Settings, and then tap Safari
  2.  At the bottom of Safari's settings screen, tap the button for Clear Cache. To confirm, tap Clear Cache again.







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