Technical Support Assistance


Overview (How does this site work?)

System Requirements

Can't play any sounds

Can't play certain sounds

How to participate as a publisher (to sell your sounds & music online)

How to contact technical support for AudioSparx
 


Overview (How Does this Site Work?)

Please see our FAQ page for answers to common questions about this site.
 


System Requirements

SOFTWARE REQUIREMENTS (Browser software and plug-ins)

 
  Microsoft Internet Explorer or FireFox web browser

  Windows Media Player, free from Microsoft.  Also install their Codecs Installation
      Package. For FREE download click here.


  MPEG Layer-3 audio codec (to hear *.mpg encoded audio files)


HARDWARE REQUIREMENTS  (PC or Macintosh computer system)

  For PC, we recommend a 1Ghz CPU (or better) with Windows 98, Windows XP or
     Windows 2000, or Windows 2003
.

 
For Macintosh, we recommend a PowerPC system or better.

Sound card and speakers
   SoundBlaster or similar audio compatibility

Internet Connection
   56Kbps modem, or ideally a cable-modem or DSL connection or faster

 


Can't play any sounds

DON'T BLOCK POP-UPS
Make sure and do not use a pop-up blocker on the site.  AudioSparx uses pop-ups
for the playback and downloading of sounds and music.

INSTALL WINDOWS MEDIA
The lo-fi and hi-fi play option for the sounds on AudioSparx use an embedded Windows Media Player control in a pop-up window.  Make sure your system has the latest version of Windows Media Player, which you can download for free from Microsoft by clicking here.

 

Macintosh
Make sure to download and install Windows Media Player, from Microsoft.  You can download the Macintosh version for free by clicking hereUpgrading to the latest version of QuickTime helps in many cases.



Can't play certain sounds

If you can play the wav sounds on our "Examples" page, but are having trouble playing some of the sounds in the archive, this section is for you.

The sounds that are in the archive are obtained from numerous different sources, and consequently there is not a single audio encoding standard that is used throughout the archive.  At times this presents a challenge because not all PCs have all the necessary audio codecs installed to play all the sounds in the archive.  

The sounds in the archive are in a *.wav format.   However, because various different audio encoding formats are used throughout the archive, it may be necessary for you to install several audio codecs onto your PC in order to play all of the sounds.


Windows 95

Install All System Audio Codecs
Verify that all of your system's audio codecs are installed.

          A. Click on <START>

          B. Click on <Settings>, then <Control Panel>

          C. Click on the Add New Hardware icon in the Control Panel

          D. Click <Next>

          E. Select the "No" option and then click <Next>

          F. Scroll down the list that appears and click on "Sound Video
                and Game Controllers"  and then click <Next>.

          G. Scroll down the list on the left hand side and click on 
                "Microsoft Audio Codecs".

          H. One at a time, install each of the audio codecs that appears in
                 the right hand window.

Verify That All Audio Codecs are Enabled
Make sure that each audio codec is enabled and working properly.

          A. Click on <START>

          B. Click on <Settings>, then <Control Panel>

          C. Click on the Multimedia icon in the Control Panel

          D. Click on the Advanced tab

          E. Expand the Audio Codec section by clicking on the + next to
                 Audio Compression Codecs

          F. Double-click each audio codec and make sure the "Use this audio codec"
                 option is selected.


Install an MPEG3 Codec
Click the link below, download and install the mpeg3 file player.

          MPG3PLAY.ZIP Download


Windows 98

Install All System Audio Codecs
Verify that all of your system's audio codecs are installed.

          A. Click on <START>

          B. Click on <Settings>, then <Control Panel>

          C. Click on the Add New Hardware icon in the Control Panel

          D. Click <Next>, then <Next> again

          E. Once the system finishes looking for hardware, select the 
                 "No, I want to select the hardware from a list" option and 
                 then click <Next>. 

          F. Scroll down the list that appears and click on "Sound Video 
                and Game Controllers" and then click <Next>.

          G. Scroll down the list on the left hand side and click on "Microsoft 
                 Audio Codecs".

          H. One at a time, install each of the audio codecs that appears in
                 the right hand window.


Verify That All Audio Codecs are Enabled
Make sure that each audio codec is enabled and working properly.

          A. Click on <START>

          B. Click on <Settings>, then <Control Panel>

          C. Click on the Multimedia icon in the Control Panel

          D. Click on the Devices tab

          E. Expand the Audio Codec section by clicking on the + next to
                 Audio Compression Codecs

          F. Double-click each audio codec and make sure the "Use this audio codec"
                 option is selected.


Install an MPEG3 Codec
Click the link below, download and install the mpeg3 file player.

          MPG3PLAY.ZIP Download
         

Macintosh
Upgrading to the latest version of QuickTime helps in most cases.
For Macintosh Netscape browser users:  Some of the sounds in the archive use an audio codec called "Microsoft ADPCM". These sounds can be played in Sound Edit 16 with QuickTime Translation, but strangely, you may only be able to play the sounds by first downloading them WITHOUT opening them inside Netscape, and then playing the sounds in Sound Edit 16 directly. Go figure.


How to participate as a publisher

In order to participate as a publisher with AudioSparx.com, click here and follow the instructions therein.

 


How to contact technical support for AudioSparx
Before you submit a request for tech support, please make sure you have read the FAQ and Tech Support sections of the site. 

If you are unsure if a licensing transaction went through or not, check on your Visitor Options page (i.e. the first page you see when you log in) under the Download Zone.  If your files are there, the transaction was successful and you can download the files from there...just click the Download icon and save the files.

If, after you have done these things and you still want to contact us, please submit your request or question by completing the basic form at this link:

               SUPPORT REQUEST FORM

Please note that we do not provide telephone support so please do not call.

We will respond to all requests within 24 hours, and typically much sooner than that (i.e. less than an hour) if your message is sent between 9:00 a.m. and 6:00 p.m. Central Time.



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